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HOT JOBS PROFILE: Hospitality

Hospitality careers are for those who enjoy playing the host. Food service and lodging managers are responsible for making sure guests at restaurants, hotels, and resorts have a satisfying experience with their meal or their accommodations. Hospitality careers are responsible for managing the daily operations of the establishment including overseeing staff, reviewing budgets and ensuring guests’ comfort and satisfaction.

Applicable Programs in the Area

jessica_ziobronfood_and_beverage_director2_1.jpgDirector of Food and Beverage

$13 – $14/hour (average entry level wage)

Daily Tasks

  • Providing a great dining experience for all of the guests at Garland Resort.
  • Managing the restaurant and bars at the resort.
  • Keeping track of employees and the menu.

Career Path

  • Started as a cook and moved up the chain in restaurant work.
  • Became an executive chef.
  • Became the Food and Beverage Director at Garland after working most positions in the field.

gabriel_bober_food_and_beverage2.jpgDirector of Food and Beverage

$13 – $14/hour (average entry level wage)

Daily Tasks

  • Ensuring guests have the best possible experience, from the food to the ambiance to the service.
  • Making sure staff emphasize service above all else.

Career Path

  • Began working in the restaurant industry at the age of 14.
  • Started out working part-time, but eventually became passionate about the work and began working as the food and beverage director full-time.

    kevin_mckinley_director_of_golf2_1.jpgDirector of Golf & Ski Operations

    $60,000/yr (average entry level wage)

    Daily Tasks

    • Making sure the resort is ready for the golfers or skiers that come to Treetops Resort.
    • Meeting with the staff to ensure they are prepared for the day ahead.

    Career Path

    • Went to college for accounting, then decided that it wasn't what he wanted to do.
    • Became a PGA member while working in the business.

nick_greenman_director_of_golf2.jpgDirector of Golf

$60,000/yr (average entry level wage)

Daily Tasks

  • Predicting the number of rounds of golf that will be played in a day based on previous years, weather, and other information.
  • Developing schedules and budgets.

Career Path

  • Worked at a golf course in college, then decided he wanted to pursue that as a full-time career.
  • Attended Ferris State University and obtained a Bachelors in Business.
  • Got a full-time job at Garland.

sarah_kolb_housekeeping_manager.jpgHousekeeping Manager

$14 – $18/hour (average entry level wage)

Daily Tasks

  • Managing a staff of 40.
  • Scheduling, predicting reservation rates, and getting the resort ready for guests and events.

Career Path

  • Has worked in hospitality since she first began working.
  • Worked her way through college while studying hospitality.
  • Promoted to manager about 5 years ago.